Skip to main content
B
bstutzman
January 9, 2022
Question

How do I clear the app notifications and what are they notifications of?

  • January 9, 2022
  • 1 reply
  • 0 views
The app shows 12 in the red circle on my Home Screen but when I open the app, I see no notifications or a place for these notifications.

1 reply

MJoy_D
MJoy_D
January 9, 2022

I can help you with clearing those old notifications, @bstutzman.

 

You can clear QuickBooks Online's app data to refresh it and remove those notifications. 

 

Follow the steps below depending on what device you're using:

 

For Android: 

 

  1. From More Options, then select the Settings tab. 
  2. Choose the Refresh Data menu.
  3. Hit Yes. 

 

For iOS: 

  1. Go to the Help menu.
  2. Select Reset App Data.
  3. Click OK.

 

If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.

 

In case you'll encounter any additional issues with your mobile app, check the following article on how to resolve it: Fix common errors in the QuickBooks Online mobile app for Android. 

 

Get back to me if you need more help with your app notifications or other questions. I'm always around to assist you. Take care and have a good one.

B
bstutzmanAuthor
January 10, 2022

When i go to the help section within the app, it loads help articles on the web and not within the app itself.  I don't see the reset/refresh app data that you are referring to anywhere in there. Am i missing a step or has this changed since the article you referenced was published?

Candice C
Candice C
January 10, 2022

Good evening, @bstutzman. 

 

Thanks for reaching back out and letting us know how it those steps went. 

 

Yes, you're correct. The steps to refresh app data have changed. The way to do this is through the settings of your device. From there, you'll be able to locate the app and then see the option to refresh the data. 

 

As for your notifications question, you would also need to go through the device's settings to get this handled. 

 

If you have any further questions or concerns, don't hesitate to ask. We're always here to have your back. Have a wonderful day! 

Terms & ConditionsAccessibility statement