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30 replies

Charies_M
Dec 11, 2018 3:19 AM UTC

Let’s get this fixed for you, kimalbertson.

I'd like to test out a few troubleshooting steps to resolve the issue. 

We can start by making sure you have the latest release version of QuickBooks. 

Next, try checking your company filename for special characters. Ensure there are no commas in the file name or company name.

If the problem continues, you can check out this article for additional troubleshooting steps: Sending Accountants Copy

Please give those steps a try and see how it goes. I'm still here whenever you need help.

FarmhouseNetworking
FarmhouseNetworking
Feb 1, 2019 4:08 PM UTC
I had to take a copy of the file from our server and save it locally. After opening the local copy I was able to create the accountant's copy. I then deleted the local copy. Not ideal but it worked.
KhimG
Feb 1, 2019 6:06 PM UTC

Hello there, @FarmhouseNetworking.

 

I'm glad you were able to get an accountant copy out of the local file. Other customers who might have the same problem can easily follow the steps you've given.

 

If you have any questions about QuickBooks, please let us know. The Community is here to help. Thanks for dropping by and take care!

Cognetic
Cognetic
Jun 10, 2019 3:26 PM UTC

One common issue.. Make sure the servers "QB User" Service account (QBDataServiceUserXX) has access to the server's shared folder, where your QBW file lives. 

 

You can also see this path access "error 4" on the PC, where you are exporting the accountants copy from, in Windows event logs... if you have this issue.  

 

 

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