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lanewoodstudio
January 4, 2022
Question

How do I delete a company I don't work for? When I log on, it asks, "Please select the company you want to open." I only want to see my company.

  • January 4, 2022
  • 1 reply
  • 0 views
I haven't worked for this customer in 4 years.

1 reply

Jessica_young
Jessica_young
January 4, 2022

Happy Tuesday, @lanewoodstudio.

 

You can request the Primary/Master Admin to remove your name from the user list of the company so you don't see this when you log in.

 

Here's how:

  1. Go to Settings⚙ on the upper right menu.
  2. Select Manage Users.
  3. The Master Admin will click the drop-down on the Action column and then select Delete.
  4. Choose Delete to confirm.

 

However, if you're the Master Admin user, you can change the email address you use to sign in to the account that you wanted to delete. It will separate the account when it has a different email that you use to login.

 

Here's a great article to check out to learn more: Add and manage users in QuickBooks Online.

 

Let me know if you have other questions on this! I'm always happy to help.

L
lanewoodstudioAuthor
January 6, 2022

Good morning!

Unfortunately not. The owner of the company, her accountant, and I have all tried this solution. We are not listed as a user on their account and they are not listed on our users. We have been to every setting option on both sides and have not found any solution.

 

K
Kevin_C
January 6, 2022

Thanks for going through the steps shared by my colleague above, @lanewoodstudio. I'm here to provide information about deleting a company in QuickBooks Online (QBO).

 

To remove the other account from QBO, we'll need to cancel the subscription first. This process ensures that the account is eliminated from the active company list.

 

On top of that, I'd recommend reaching out to our QuickBooks Support Team. They have the tools to resolve your concern. Here’s how to get in touch with our representatives:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Type in "Delete a company" as your concern, then click Continue.
  5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

 

To give you more insight on how you can delete a company file and start a new one, you may refer to this article: Learn how to delete your data in QuickBooks Online and start over with new books.

 

Please know that the Community has your back if you have additional questions about deleting a company in QBO. I'll be right here to help. Have a good one!

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