How do I delete my account? I'm under Account and Settings > Billing and Subscription, and it's not allowing me to do anything.

I can think of two scenarios based on your description of the issue above, @userhecateholistics. Let me further discuss the details below.

You'll want to either cancel your QuickBooks Online (QBO) account or delete your data and start over with new books.

If you need to cancel your QBO subscription, you're already on the right track. The system's unusual behavior can sometimes due to the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go back to the Billing & Subscription menu on the Account and Settings page to cancel your QBO subscription (Please see the attached file below for your reference). If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

If you need to delete your QBO data and start over with new books, it'll depend on how long you've already been using QuickBooks. When your account is 60 days old or older, you need to cancel your current one and start a new company. Then, you can delete your company data once your books are less than 60 days old. If you wish to know more about this, I'd recommend checking out this article: Delete your data and start over in QuickBooks Online.

Also, you'll have read-only access to your QBO data for one year after you cancel your account. To know the data availability and export policies, you can check out this article: What happens to my QuickBooks Online data after I cancel?.

Thanks for allowing us to work with your business. You're always welcome to post here in the Community if you have other concerns. I wish you success.