Skip to main content
June 16, 2020
Question

How do I Edit my payment option for Quickbooks subscription?

  • June 16, 2020
  • 1 reply
  • 0 views
EDIT option is not available.

1 reply

katherinejoyceO
June 16, 2020

Welcome to the Community, @AFox1_247. There are various reasons why the edit option isn't available when updating the billing info for your QuickBooks Online subscription. 

 

It could be that you don't have enough access rights to update the billing info for your QuickBooks Online account. If this is the case, I'd recommend contacting your master admin to change your access rights.

 

If you're the master admin, it could be that you're experiencing a browser-related issue. We can use a private or incognito window to identify this problem. Here's how: 

 

  1. Launch Google Chrome as your regular browser. 
  2. Press these keys together, CTRL+SHIFT+N.
  3. Log in to your QuickBooks account, and check to see if the edit option is now available.

 

If it does, that means your default browser is full of temporary internet files and cookies which caused the issue.

 

Go back to the regular browser, then follow the steps to clear the cache. If the issue persists, try using another supported, up-to-date browser

 

If you're subscribed through the app store, we have a different process to update billing info. Refer to the steps outlined in this help article: Update the payment information for your subscription

 

Please note that we only accept credit or debit cards with a US-based billing address. Accepted cards are MasterCard, American Express, and Discover.

 

Should you have other questions, the Community is here to back you up. Stay safe.