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rainmaid
October 2, 2022
Question

How do I email invoices to my customers?

  • October 2, 2022
  • 2 replies
  • 0 views

I have QuickBookss Desktop Pro 2018 and have had no problems until now.  I can no longer email invoices to my customers.  I get the message that it is "unable to send your emails as you are signed out of Intuit ID.  Sign in to continue."  If I continue, I get the message that my "software needs to be updated to access my Intuit account"?  I can't seem to get anywhere.  I deleted my email address and tried adding a new one but Intuit needs to verify it.  Where do I go from here.  I do not want to use their new programs or their online programs.  Can I still use this feature?

2 replies

Rubielyn_J
Rubielyn_J
October 2, 2022

It's my priority to ensure you can email invoices to your customers, @rainmaid.

 

The reason why you can no longer email invoices to my customers is that the version of QuickBooks Desktop you're using is an outdated one. 

 

After May 31, 2022, access to add-on services will be discontinued for QuickBooks Desktop for Windows 2019 and previous versions. That includes sending emails, Payroll Services, Live Support, Online Backup, Online Banking, and other services. For more information, you may check out this article: QuickBooks Desktop service discontinuation policy.

 

If you wish to continue having the feature to send invoices, you may need to upgrade to a newer version of QuickBooks Desktop from within the program. 

 

Once done, you can start emailing sales forms, invoices and statements. You can send them individually or as a batch, or save them to send when you're ready. For your reference, please see this article: Email sales forms, invoices, and statements in QuickBooks Desktop.

 

Feel free to comment below if you have further queries about sending emails in QuickBooks Desktop. I'll be happy to help you. Keep safe!

K
kellyryan709
November 4, 2024

One of my company files allows me to send emails but the other company gets the same error code to sign in and when I do an error comes up saying I'm not signed in??? It says to update software but I have done that and plus it's on automatic updates!!! HELP!!! This program is so frustrating how it works one day and then doesn't the next! I am a MAC user and bought a PC that only runs this stupid program! How can one desktop version allow emails to send in one company file and not another. Checked data integrity and it is all good!

S
Sherrie_F
November 4, 2024

I appreciate you bringing this to our attention, Kelly. Your experience is valuable, and I want to address this issue promptly.

 

Let's start by safeguarding your data. First, you have to create a complete backup of your QuickBooks file. Once that's done, we'll proceed with a fresh installation. Uninstall the current version, restart your computer, and then reinstall QuickBooks from scratch. After installation, sign back in and restore your company file from the backup you created. 

 

This process resolves login and email-sending issues by giving you a clean slate. However, if the issue persists, I'd suggest contacting our QuickBooks support team. They can offer personalized assistance through screen-sharing sessions to identify and resolve the specific issues you're facing.

 

  1. Open your QBDT company.
  2. Go to the Help tab and select QuickBooks Desktop Help/ Contact Us.
  3. Click on Contact Us.
  4. Enter a summary of your concern, then click Continue.
  5. Follow the on-screen steps to continue.
  6. Choose a way to connect with us. You can either select Chat with us or Have us call you.

 

Always remember that this space is dedicated to supporting you every step of your QuickBooks journey. Your satisfaction is not just a mere goal for us; it is a deeply cherished commitment we hold dear to our hearts. I wish you nothing but continued success in your business endeavors.

Fiat Lux - ASIA
Fiat Lux - ASIA
October 3, 2022

@rainmaid 

I've seen the same reports in the community for the past few months about the problem. It looks like they purposely disabled this feature when your outdated QB Desktop was associated with an Intuit ID. You can still purchase a one-time license for QB Desktop 2021 if you need to continue using this feature.

 

 

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