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February 9, 2021
Question

How do I fix double income entries in my P

  • February 9, 2021
  • 1 reply
  • 0 views
shouldn't Intuit be able to "match" the invoice with the received payment?

1 reply

February 9, 2021

Hello @daraschaefer,

 

Let me help share your data is pulled up and displayed on your report in QuickBooks Online.

 

Normally, an invoice must have a corresponding payment to close out the transaction. With this, let's review the source account of the income transaction in question to determine why they seem to post a double entry. To do so:

  1. Open the report in question.
  2. Double-click the transaction and open it.
  3. Select More.
  4. Click Transaction Journal.

In the same manner, here's an article you can read to learn more about how your report pulls up its data: Targets vs. Sources overview.

 

However, if you've determined they're double transactions based on the amount, date, and source account, you can delete them to fix the entry of your income account.

 

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Know where you stand financially.

 

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.