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rsleonard
February 17, 2019
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How do I OPT OUT of Intuit's data collection?

  • February 17, 2019
  • 3 replies
  • 0 views

I recently upgraded my QB from 2018 to 2019. I received a notice (i.e., a window opened within the software) about QB collecting my data for product purposes, and within the notice there was a supposed link to learn about how to opt out of that. When I clicked on the link, it brought me to a notice that said the page was non-existent.

How do I Opt-Out?

    Best answer by Angelyn_T

    Hi there, @rsleonard.

     

    It's nice to have you here in the Community. I can help you opt-out/remove the notice that wanting to use data for product purposes.

     

    You'll receive the notice if you're QuickBooks Usage & Analytics Study is turned on. To remove the notice, you may need to discontinue the data collection.

     

    To discontinue:

     

    1. Go to Help at the top menu bar.
    2. Select QuickBooks Usage & Analytics Study.
    3. Choose Discontinue.

    In addition, only the administrator of the company file can turn the QuickBooks Usage & Analytics Study on and off. Once you turn it off, you can't turn it on again.

     

    You can check this article for additional reference: About the QuickBooks Usage & Analytics Study.

     

    Keep me posted if you have any other QuickBooks concerns, I'm available to help you. Have a good one!

    3 replies

    Angelyn_T
    Angelyn_TAnswer
    February 17, 2019

    Hi there, @rsleonard.

     

    It's nice to have you here in the Community. I can help you opt-out/remove the notice that wanting to use data for product purposes.

     

    You'll receive the notice if you're QuickBooks Usage & Analytics Study is turned on. To remove the notice, you may need to discontinue the data collection.

     

    To discontinue:

     

    1. Go to Help at the top menu bar.
    2. Select QuickBooks Usage & Analytics Study.
    3. Choose Discontinue.

    In addition, only the administrator of the company file can turn the QuickBooks Usage & Analytics Study on and off. Once you turn it off, you can't turn it on again.

     

    You can check this article for additional reference: About the QuickBooks Usage & Analytics Study.

     

    Keep me posted if you have any other QuickBooks concerns, I'm available to help you. Have a good one!

      S
      shv912
      September 12, 2019

      Thanks for the response. However, mine doesn't show that option. Any way to disable this tracking feature? A good question would be why is this enabled by default... 

        ShallyMarR
        ShallyMarR
        September 12, 2019

        Thanks for visiting here in the QuickBooks Community, @shv912.

         

        To disable this option, I recommend getting in touch with your administrator. This way, they will be the ones to deactivate and reactivate the feature in QuickBooks Desktop.

         

        You can check out to this article for your reference about QuickBooks Usage & Analytics Study on and off: About QuickBooks Usage & Analytics Study.

         

        Always feel free to drop by the Community if you need any help. We're always here to back you up. Have a great day!

        M
        Michaels2020
        February 2, 2020

        Intuit was explicitly named as one of the customers for Jumpshot services on Motherboard news sight posted 2/1/2020. This is very concerning as Quickooks is a paid for service of very confidential information. My trust in the service is now very much in question and feel an explanation is in order. Selling data as an accounting software is unethical and wears on my trust.

          O
          Opt out
          May 7, 2020

          The OPT OUT instructions provided are no longer valid with QB 2020 new format.    QB doesn't make an easy to use, intuitive OPT OUT process.   As a result, please update this site with new instructions.

          Anna S
          Anna S
          May 7, 2020

          Thanks for joining the thread, @Opt out.

           

          Allow me to provide some more details about Intuit's data collection in QuickBooks 2020.

           

          QuickBooks Desktop doesn't collect data that are identifiable to your employees, customers, or vendors. The usage and analytics study only gathers information about the features you use, how you navigate through the product, and other demographic and quantitative data. We would never collect your company data or something you input yourself in your Desktop company file. Your data stays saved on your computer, and we don't have access to it. The option to turn off the usage and analytics feature in the QuickBooks Desktop 2020 version is currently a product limitation. However, you can check out this article about the usage and analytics study for more information.

           

          Feel free to reply below if you have any other questions or concerns. Wishing you continued business success now and in the future.

          T
          themjf
          September 21, 2020

          Shame on Intuit for making this both OPT OUT and intentionally hidden. It doesn't matter what level of data you collect. Data collection should always be OPT IN at the discretion of the individual and abundantly clear at the moment of opt in. 

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