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tiffywynne
November 27, 2021
Question

How do I to file a complaint against Quickbooks?

  • November 27, 2021
  • 4 replies
  • 0 views

I have contacted QB "experts" EIGHT TIMES over the last four months regarding a case that is still not resolved! My company had a chargeback reversed by the customer weeks after it was initiated. Then, I had two payments come to my Quickbooks Cash account which were held by QB due to the chargeback. Now I can't get anyone to release the held funds even though the customer's bank had reversed the dispute and getting email reminders that I owe money to QB, which I DO NOT...QB OWES ME MONEY! I'm so frustrated and trying to figure out how to end this once and for all. This has made me want to cancel my very expensive subscription!!!

    4 replies

    K_Siman
    K_Siman
    November 29, 2021

    Hello @tiffywynne. Thank you for coming to the Community for help with this issue. To keep your account information private, I will be reaching out directly to you through Private Messages to discuss this further. Thank you so much for your patience!

    F
    Faith Pitino
    January 19, 2022

    My client has a large amount of credit card payments on hold for the past 9 days. We have provided bank statements and invoices and each day we have been assured that we will have the money in 24-48 hours. We have followed all instructions and chats and different numbers and no resolution, no money and no reason why. They will not transfer to a supervisor and tell you that they have escalated. And the next day they escalate again.

    A
    Archie_B
    January 19, 2022

    I can only imagine what you going through right now, Faith Pitino.

     

    Let me help you get the best assistance for your concern.

     

    I understand you've already reached them provided additional information to resolve it. I'd still recommend getting in touch with our Payments Team to check the status of your funds and assist you further.

     

    To reach them:

     

    1. Log in to your QuickBooks Online company.
    2. Go to Help (?) at the top right.
    3. Select or type Contact Us.
    4. Enter a brief description of your concern, then Let's talk.
    5. Choose Start a chat to connect with a real-time support.

     

    I've included this link for additional information about the support hours.

     

    You can also check this resource for commonly asked questions: QuickBooks Payments FAQ.

     

    Get back to us if you still have other concerns about payments. I'll be here to check. Have a good one.

    J
    Jen32203
    February 4, 2023

    I had an invoice that was a return check due to a wrong number on the account number entered by my customer. My bank statement shows that the the funds were deposited into my account and then refunded from my account and I was charged the fee for the returned check. Today I sent out an invoice and I am being charged AGAIN for the money for the returned check that I was already charged for! I have my bank statements that shows both transactions. No way to get customer service assistance for this issue either. If anyone on here knows where I can call to get some assistance with this issue please advise. Thank you. 

     

     

    katherinejoyceO
    katherinejoyceO
    February 4, 2023

    Thanks for joining in, @Jen32203. 

     

    I understand the urgency to resolve your charges concerns. At this point, I'd recommend contacting our QuickBooks Payments team to help you sort out these charges. 

     

    Here's how:

     

    1. Sign in to your QuickBooks Online company, then click Help (?.
    2. Select or type Contact Us.
    3. Enter your concern, then select Let's talk.
    4. Click Choose Start a chat with a support expert.

     

    Feel free to visit again if you have additional concerns. We're always around to guide you more.

    S
    ShellyM
    June 2, 2023

    Tax time and I needed to do my 1099's. I Needed to correct one and reprint, which is very common. That View selected 1099 contractors button doesn't work. Called in multiple times for weeks and nothing. NO fix from engineering. FOUR months later I get emails saying nothing has been done and this is our final communication. Case 1597800479 and 1597358480. How can you not fix things that are necessary for the products we use? We get fined for not being able to provide accurate 1099's. 

    G
    gen2am-yahoo-com
    May 2, 2024

    I am having pretty much same problem.  Customers bank refunded the transaction and quick books has been sitting on the money

    R
    rvrfrf
    May 2, 2024

    Thanks for getting involved with this thread, gen2am-yahoo-com.
     

    If you believe your funds are held with QuickBooks Payments, I'd initially recommend checking the email address on file for any communications about why they're on hold. Holds can happen for a number of reasons. Sometimes due to collections scenarios, chargebacks, or risk assessment reviews.

    When funds are placed on hold, an email will be sent to you detailing what's caused your hold and what options you have. This communication will also explain if any documents or information is needed from you.
     

    In the event you're not finding any emails from Intuit about a hold, but you feel you have funds on hold, you'll want to check your spam/junk folders to confirm if the email notification was routed to those areas of your email. If they're not findable in those locations, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment and discuss what's going on on your account with you.
     

    I've also included a detailed resource about working with QuickBooks Payments which may come in handy moving forward: Why are my funds on hold?
     

    Please don't hesitate to send a reply if there's any questions. Have an awesome Thursday!

    G
    gen2am-yahoo-com
    May 3, 2024

    You are welcome to call me. The problem is kinda complicated and no one at quickbooks seems that they can do anything because the back office is contact by email only just escalate and wait. It's now been 4 months. There was a charge back that some how I lost with having a signed invoice, copies of communication, a letter from the customer say it should not be a charge back, the invoice even says charge back are not allowed, and a copie of the customers passport. But they finished the investigation and I got the email saying I lost. But there are not notes on file about and it is still an open investigation according to quick books. But nobody can speak to the case manager. But there is money still in a holding account. But the credit card company has refilled there customer so he thinks it has been paid. According to quickbooks it has not been paid. But inly the case manager can speek to the credit card company and you can not talk to the case manager. So if we could find some one that is will to spend a few minutes and just call and validate the transaction it could be all over but I am sure this will drag out for a few more months. Original transaction was Jan 18 2024. And who reimburses me for all the time I have to spend chasing it down? Who pays the overdraft fees from the money being taken out of my account 2 different times and with double the fees?

    H
    Hhomestn
    September 10, 2024

    Quickbooks has the worst customer service I have ever had to deal with.  I have been unable to pay my contractors on qb online for 2-3 months now. It gives an error message “Hmm something isn’t quite right please try again later.” I sat on the phone with them for over 2 hours just to be asked if I had money in my account. They can not help if you do not have a desktop either. I couldn’t use my phone or tablet to get assistance which is ridiculous in itself. I now found out last week that none of my clients have been receiving their invoices for the past month. I finally cancelled my subscription until I had time to find a desktop and sit down and call AGAIN.  Today, I attempted to do just that. I was having to go in and resubscribe. Well.. go figure, it’s giving me an error message every time I try to resubscribe. I called quickbooks and got hung up on. I have never had to deal with such a poorly ran company nor do i

    trust them with my business.  

      S
      Shania_C
      September 10, 2024

      Thanks for sharing your concern here in the Community, @Hhomestn.

       

      I can see that you've been dealing with this issue for some time now. This is not the service we want you to experience. I acknowledge that you've already contacted our phone support multiple times. This situation can be devastating, but rest assured, I'm here to help you through it.

       

      Before anything else, during the resubscription process, since you've encountered some errors, would you mind telling me more about it? Could you provide the exact error message you received in QuickBooks Online? Your cooperation is greatly appreciated as it will help us find a solution.

       

      In the meantime, I recommend opening your account in an incognito window to rule out any browser-related issues that may be caused by accumulated browser cache. Here are the shortcut keys for these browsers:

       

      • Google Chrome: press Ctrl + Shift + N
      • Mozilla Firefox: press Ctrl + Shift + P
      • Microsoft Edge: press Ctrl + Shift + N
      • Safari: press Command + Shift + N

       

      Once it's resolved, please return to your regular browser to clear the cache or utilize another supported browser.

       

      As for the invoices not being received by customers, we've received similar reports from other users experiencing the same error. I will guide you to the appropriate channel this way, all impacted customers can use the program smoothly and complete tasks on time. You'll receive an email once there's an update about the investigation, including the resolution.

       

      Moreover, since it's been 2-3 months since you were unable to pay your contractors on QBO, I also recommend discussing this with our customer support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution:

       

      1. Access your QuickBooks Online (QBO) company, go to Help (?).

      2. Choose either of these tabs:

      • Assistant tab and type Talk to a human.
      • Search tab and click on Contact Us to connect with a support expert.

      3. Select the preferred method of contact (phone or chat).

       

      To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

       

      You may also find these articles helpful in managing your invoices more effectively in QBO:

       

       

      In addition, we've collated articles that will guide users on how to carry out any accounting activities. They're grouped according to topics so you can locate the one you need in no time.

       

      If you have any more questions or encounter any other issues, don't hesitate to reach out to us here. Your satisfaction is our utmost importance, and we're dedicated to making this right for you. Thank you for your patience, and we look forward to resolving this matter to your satisfaction, @Hhomestn. Keep safe!

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