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July 30, 2023
Question

How do I update my phone number on my account, I don't have access to anymore. It keeps asking me to verify who I am and send a text to my phone I no longer use. Please!

  • July 30, 2023
  • 1 reply
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1 reply

July 30, 2023

Don't worry, stdiziert. I have procedures you may follow to help update your phone number in QuickBooks.

 

We can use the account recovery form since you no longer have access to the previous phone number. Rest assured that we'll process your request within one business day (M-F, 8 AM to 5 PM PT).

 

Here's how:

 

  1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

 

You can also open this article for more details: Recover your Intuit Account if you can’t sign in. It contains the form you must complete that you'll need to send to us.

 

If you need further assistance with the process, I suggest getting in touch with our support team. They have the necessary tools to check your account in a safe environment and help with your request. 

 

  1. Click Help on the top right corner of the screen.
  2. Go to the Search tab, then click the Contact Us button.
  3. Enter a brief description of your concern in the description box.
  4. Proceed with Continue, then choose Chat or Callback.

 

Additionally, refer to this resource to help maintain your company information up to date: Update or change your Intuit Account login information

 

You might also want to consider changing your QuickBooks Community username as it appears to contain your company ID, which may compromise your privacy and security.
 

Leave a remark below if you have further concerns about modifying the phone number or any business info in your QBO account. I'll be more than happy to assist. Take care!