How do you remove an accountant that set up the account for QB online? No further contact and is non-responsive. Need to view subscription and upgrade.

Hi genettes, allow me to join and answer your inquiry about managing users in QuickBooks Online. I will also guide you through the steps of removing a user from your account.

There are two options available to remove an accountant in QBO, depending on the specific situation you are in.

If the accountant is not the primary admin, follow these steps on how to do it: 

1. Go to the Gear or Settings icon⚙, then select Manage users.
2. Proceed to the Accountants or Accounting firms tab.
3. Find the accountant you want to remove.
4. Click Delete under the Action column.
5. Select Delete to confirm that you want to remove the user.

If the accountant is the current primary admin, you can submit a request to be the new primary admin since the former is no longer responsive to your messages.

Here are the steps to request primary admin transfer:

• Fill out the online form with your information and reason for the change.
• Attach supporting documents showing proof of ownership.
• After review, Intuit will approve making you the new primary admin.

Allow me to provide you with this article that'll guide you through the entire process: Request To Be The Primary Admin Or Contact.

Please feel free to ask any additional questions or seek further assistance while making these changes, genettes. We are here to ensure that everything in your account is properly sorted out.

@genettes 

Who is your Primary Admin? Your former accountant or yourself?