How do you send a statement that only includes invoices that have been sent?It is adding drafted invoices that are not complete yet.

I appreciate you for sharing this matter in the Community forum, Jane. To ensure that your customer statement includes only open invoices, select the Open Item option in the Statement type dropdown when creating the statement. Let me walk you through the steps to see how it works.

1. Open QuickBooks Online (QBO).
2. Navigate to the +New button.
3. Click on Statement.
4. Select the Statement Date.
5. In the Statement type dropdown, select Open Item (Last 365 days).
6. In the Customer balance status dropdown, choose Open.
7. Select the recipients and double-check the customer’s email address.
8. Then, Save and send.

For more information on creating statements, you can refer to this article: Create and send customer statements in QuickBooks Online.

You can also reach out to our QuickBooks Live Expert Assisted team, who are readily available to help you send customer statements and address any QBO concerns.

Additionally, you can print a customer or vendor register by creating and customizing a report from the Customer or Vendor list.

Let us know if you have further questions about managing customers' statements. Feel free to click the Reply button, and we'll respond to you as soon as possible.