Question

How do you turn off the bouncy visual items in the app?

4 replies
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I'm just opening the app for the first time. The bouncing visual features are overwhelming, and they distract me while I'm trying to read titles and understand the interface. The delay is very frustrating and it makes me not want to use the app. Can someone tell me how to turn them off?

QuickBooks Online

M

MirriamM

Thank you for posting in the Community forum, @gina-twistedspok.

To make sure we're on the same page, are you referring to the product pop-up notifications that are visible on your QuickBooks Online (QBO) mobile app? If yes, they're designed to guide and suggest how to optimize your QBO experience. For now, the only way to get rid of the advertisements is by manually closing them through the X sign or the No thanks option.

If not, I suggest providing a screenshot. Any extra information is appreciated.

We are looking forward to hearing from you. Have a great day!

G

gina-twistedspokAuthor

Thanks for replying so fast!

This is on the "Transactions" screen. Screenshots appear to be disabled for security.

The first entry on the list periodically bounces in a way that intentionally grabs the user's attention, and it works too well, especially for neurodivergent users. Many of our team find the app unusable. It's disappointing because Intuit usually has such great software. Is there any way to turn this off?

S

Starbug1

Following this thread as I am also neurodivergent and find this feature utterly distracting.

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