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DawnMLaurynLLC
February 10, 2023
Question

How frequently is the QBO App non-functional?

  • February 10, 2023
  • 1 reply
  • 0 views
The QBO App seems to be down for service A LOT! Is their down for service info listed anywhere?

1 reply

S
SarahannC
February 10, 2023

Hello there, dawnmlaurynllc.

 

It's my priority to help you fix your QuickBooks App. 

 

I'd also like to check and verify if there are existing challenges when using the QuickBooks app. However, I still need to gather more details about it. Can you share if you've got a specific error? This helps me determine and share accurate information about your concern. Also, when was this issue occurs?

 

In the meantime, if you're using a mobile app, I'd recommend updating the app to ensure device compatibility. This can sometimes cause an unusual response to the system. Once done, let's clear the app's cache by following these steps:

 

  • In the QuickBooks Online app:
    • Android: From More Options ⋮, select Settings, then select Refresh Data. Then, tap Yes.
    •  iOS: From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.
  • In your device Settings:
    • Android: From your device's Settings, select Apps (varies by device), choose QuickBooks app from the list, and then select Storage. Finally, select clear data.
    • iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If it persists, let's uninstall and reinstall the app to refresh the system. Alternatively, we can also our supported web and mobile browsers: 

 

  • iPhones and iPads
    For Apple products, your device will need to be running iOS 11.1 or newer.
  • Android smartphones and tablets
    For Android products, your device will need to be running Nougat 7.1.1 or newer.

 

For additional details, check this article: System requirements for QuickBooks Online.

 

Also, feel free to check these articles for more tips about the QuickBooks app:

 

 

Visit again if you need help with the QuickBooks app. I'll help you anytime.

D
DawnMLaurynLLCAuthor
February 12, 2023

My question was "How frequently is the QBO App non-functional?" so this is regarding the QBO APP..

 

Re: Can you share if you've got a specific error? 

No, QBO APP provides no error, it just won't work. 

Also, when was this issue occurs?

The vast majority of the time. The app RARELY works correctly. 

 

I'm using an Android, followed all the steps you provided, the app still fails to function.

 

I'm using Android version 13.

 

Customers shouldn't have to uninstall & reinstall the app every day to get it to work.

NOW WHAT? How can I get REAL SUPPORT?

R
RoseJillB
February 12, 2023

Allow me to chime in on this thread to point you in the right direction for help, Dawn.

 

I agree that it is inconvenient for customers to keep uninstalling and reinstalling the application to get to their work daily. Since you have already performed the advisable troubleshooting steps to rectify this matter, I would recommend you contact our Customer Care Team. 

 

This way, they can double-check your account and initiate a further investigation if necessary. You can do that by checking out this article, please scroll down at the bottom to see their contact hours and number: QuickBooks Online Support.

 

Feel free to post back if you have more concerns with QuickBooks. The Community always has your back. Have a good one!

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