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DynamicWaste
November 24, 2022
Question

How to disable email notifications for payment received?

  • November 24, 2022
  • 1 reply
  • 0 views

We have hundreds and eventually thousands of recurring customers.  We receive an email every time a customer makes a payment,  which then clutters our email.  Is there a way to disable this? We really don't need emails to track every single payment made!

1 reply

DivinaMercy_N
DivinaMercy_N
November 25, 2022

Hi @DynamicWaste. I'd be happy to help you disable the email notifications for receiving payments in QuickBooks Online (QBO).

 

To do so, you simply need to turn off the email alerts in the Merchant Service Center. Let me guide you on how:

 

  1. Sign in to the Merchant Service Center. Then, go to Processing Tools and select Manage Recurring Payments.
  2. Next, navigate to the Accounts tab and select Settings & Alerts.
  3. From there, select the No option to disable the notification email.

 

On the other hand, you can also remove the email address entered in the Company menu of the Accounts and Settings page. This is where the payment notifications are sent. Once the info is removed, you'll no longer receive emails for payment notifications. Here's how:

 

  1. In your QBO account, navigate to the Gear icon.
  2. From there, choose Account and Settings.
  3. Then, select the Company menu.
  4. Go to the Contact info section.
  5. Click the Pencil icon to edit and remove your email address in the Company email and Customer-facing email fields.
  6. When done, select Save. 

 

Customizing invoice templates to include only the details you need the most is a breeze in QBO. To get started, visit this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

I'd love to know updates on how this goes. If you have any other concerns about managing your email notification settings, please don't hesitate to post again here. I'm always ready to lend a hand. Have a good one and take care.

D
DynamicWasteAuthor
November 26, 2022

On the settings and alerts page we just get a preference page. That page has a drop down menu with "home" on it.  

 

 

 

As for the 2nd Option,  we cannot delete our email as QB highlights the box red and says it's required. 

 

 

 

 

 

JoesemM
JoesemM
November 26, 2022

I appreciate you for following the steps shared by my colleague, @DynamicWaste. I'm here to share additional information to turn off your email notifications.

 

Yes, you're right. You can see the Home in your Settings & Alerts. To completely turn off your email notifications, you'll need to go back to the Processing Tools menu and click the No button.

 

From there, you can change the option on whether or not you would like your customers to receive email notifications. Let me show you how:

 

 

  1. Log into the Merchant Service Center.
  2. Click Processing Tools and select Manage Recurring Payments.
  3. Tap the Settings and click the NO button.

 

Once done, a green text will appear next to the Yes/No switch reading "Saved Setting" with a green checkmark that confirms the change is complete.

 

For more details, see this article: Turn on or off Customer Notification Emails for Recurring Payments. It also contains screenshots for visual reference.

 

However, if you're still unable to turn the email notifications, I'd suggest contacting our Merchant Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and help you turn off the email notifications. They can also perform other troubleshooting steps if necessary.

 

To reach them, refer to this article and proceed to QuickBooks Online with Payments & Merchant Service Center section to get their most updated contact information: Contact Payments or Point of Sale Support.

 

I'll be adding this article to learn more about deposit times for customer payments and when QuickBooks puts the money in your bank account: Find out when QuickBooks Payments deposits customer payments.

 

Don't hesitate to get back to this thread if you have further questions. I'll be around to assist you always. Keep safe!

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