How to find a transaction that is on a report but I get an error message when clicking on it.

Hi there, @lizgreent. 

Thanks for reaching out. I hope you're enjoying the day so far. 

Would you mind sharing a screenshot of the error message you're receiving? Along with a screenshot of the report? This way, I can gather a better view of what's going on exactly. 

In the meantime, have you tried clearing the cache from your browsers cache? If not, I encourage you to give that a shot. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your missing transaction. 

I'm including the links for all supported browsers that contain the steps to clear the cache below. 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

After clearing cache, please make sure to restart your browser so the changes can take effect. 

I'll be sure to keep an eye out for your reply. Please let me know if you have additional questions or concerns. Take care!