How to get products and services to show up in the mobile app on a tablet

Hi there. Thanks for notifying us regarding the disappearance of the product and service item on your tablet device. I'm here to help you get past this so you can continue utilizing the app for your needed tasks.

Since the item is unavailable on your tablet, the device could've had an excessive data build-up. It can cause some abnormal behavior in some areas of the app.

With that, let's refresh the app to stimulate the system. Doing so could help get the program back to its full functionality. Please follow the troubleshooting steps below to proceed:

1. Open your QBO app.
2. Navigate to Menu ☰ and select More Options ⋮.
3. Tap Settings and choose Refresh Data.
4. Confirm the action by pressing YES.

Nevertheless, if the issue continues, kindly review and follow the steps provided in the Fix other app related issues portion from this link to resolve this matter: Fix common errors in the QuickBooks Online mobile app.

You may also maximize your mobile phone or tablet's browser to access your QBO account. In this manner, you can continue selecting or managing the product/service category.

I've also included this article to give you a complete view of available QuickBooks features for each device type: Compare mobile app features.

Please tag me in the comment section below if you have follow-up concerns regarding your product or service items. I'm always here for you.