I already paid for quickbooks self employed through April 2021. Now when I log in you are trying to force me to pay again. This is the 2nd time this has happened!

Hi there, llfincannon.

I recognize that every penny counts when running a business. I want to make sure you’re only paying for the services you need.

Account-related issues, such as subscription payments, discounts, or refunds, need us to collate personal data. The safety of our customers’ information is our top priority, so I recommend contacting our QBSE Care Team.

Our specialists can check your subscription and billing information in a secure space. From there, they’ll thoroughly trace why you’re asked to pay for the account. Then, explain in detail the cause of the issue. They’ll provide a solution once the permanent fix is available.  

1. Tap the Help icon at the top and then hit the Contact us button at the bottom of the page.
2. Enter the issue or topic in the Ask a question (or tell us what’s wrong) field.
3. Hit the Continue menu to view the support options.
4. From there, choose Message an agent for real-time assistance or Get a Callback.

Let me also share this article for future reference. It contains resources that will guide you on how to change, or renew your Intuit subscriptions and add-ons: Subscription management.

Please know the Community has you back. Don’t hesitate to visit us again for any other concerns. I’m always ready to lend a helping hand.