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mark383
March 30, 2025
Question

I am becoming quite fed up with QuickBooks Online support. I have been attempting to use the Copy function to copy the contents of an existing company to a New company.

  • March 30, 2025
  • 1 reply
  • 0 views

A week ago, I initiated the Copy process. It started and then sat at 0% progress for 4 days before failing. I contacted support after 12 hours and was told that this was an internal problem and the Product Engineers were working on it. I was told to give this 2-3 days and I would be put on an email list when there was an update. I have continued to contact support. I keep being told that the Product Engineers are working on it. I have never received any updates. I was led to believe this past friday (3/28/25) that the problem was address. I initiated the Copy function once again, which now has remained stuck at 12% progress for the past 24 hours. At this point, I do not believe I am getting any honest answers from QuickBooks. As a company, as much as we do not want to do this, we are reaching the point where we are going to look for alternative solutions to QuickBooks Online. The case number is 1513447040 and the investigation is INV-121123

1 reply

R
RoseJillB
March 30, 2025

Hi there, @mark383.

 

I appreciate you for taking the time to share your experience with us. Your feedback is essential for our continuous improvement. I understand that sometimes things might not align perfectly with your expectations, and I appreciate your patience. I want to assure you that your satisfaction is our top priority.

 

The support representative you spoke with is correct about the ongoing report we ran regarding the company file copying issue that is currently stuck in progress. They are also right that product engineers have been assigned to thoroughly examine this ongoing application issue to help get you back to business seamlessly. However, since they are working on this internally, please understand that we cannot provide a turnaround time for their efforts.

 

I recognize that time is critical in business; however, please bear in mind that our engineering team might need some time to develop a definitive solution. Additionally, since you have already contacted them, you will be added to the list of affected users and will receive updates on their progress via email, as they mentioned. 

 

Once resolved, you will be able to run reports within the new company to ensure that your financial records are consolidated in one place.

 

Please stay with us as we work to resolve the issue regarding the copying of the company file to a new one, @mark383. Rest assured, we are doing everything we can to fix it as soon as possible. Take care!

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