I am having trouble efiling payroll reports

Greetings, @actionlifts.

Let's access your QuickBooks Online (QBO) account via a private or incognito window. This way, we can check if this issue is due to stored data from the browser. 

Stored data for a long period causes unusual behavior to your browser that can affect the performance of your QBO account. To open a private or incognito window, you can follow these keyboard shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P 

Once in a private or incognito window, try to E-file your payroll reports again to double-check and ensure the credentials are correct. If you're able to submit the return, then we'll need to clear your regular browser cache. This will give your browser a clean start.

However, if the issue persists, I recommend using another supported browser to check if this a browser-related issue.

I also recommend checking our Employees and payroll taxes page for future reference. From there, you can read helpful articles that can guide you in managing your payroll taxes.

You're always welcome to post here anytime you have other concerns or questions. I'm always here to back you up. Keep safe and stay healthy.