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September 21, 2023
Question

I am not able to resubscribe. Once i click on resubscribe, i get an error code 81622 telling me to contact support and the resubscribe button is greyed out. HELP

  • September 21, 2023
  • 2 replies
  • 0 views
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2 replies

Angelyn_T
September 21, 2023

Thank you for your continued interest in QuickBooks, and I appreciate your efforts in trying to resubscribe with your account, Lazarus. I'm delighted to offer you the most up-to-date information regarding the error code that appears when you attempt to click the Resubscribe button.

 

I want you to know that we have an ongoing investigation related to this error when clicking Resubscribe. Please be assured that our engineering team is currently collaborating and prioritizing this matter to determine a resolution as quickly as possible. While the investigation is still ongoing, I suggest contacting our QuickBooks Online Support to have your name added to the affected users in the list. It'll ensure that you receive timely email notifications regarding the latest developments.

 

Once resolved, you're all set to resubscribe or reactivate your account.

 

For additional guidance, while working with your QBO data, consider utilizing the step-by-step tutorials from these links as valuable resources:

 

 

Please let me know if you have follow-up questions while resubscribing or working with your QuickBooks. I'm just a few clicks away to help you again. Keep safe!

February 7, 2024

Hello

Is this issue resolved? I'm facing the same problem. Pls help ASAP.

February 7, 2024

@Praveen_Uduweriya 

Make sure you are using a card issued in the US to minimize error. Otherwise, use Paypal.

October 9, 2023

Same issue for weeks as well and same poor answers as above each time I contact the CS with not fixed issue as solution...etc.

I am thinking to switch to another provider.

April 20, 2024

WTF. Me too.  AND, I call Customer Service and they don't work weekends.  I'm in on a Saturday to do bills, they should be too.I'm actually trying to give them Money and they won't/can't accept.  Isn't their business accounting for money?!

April 21, 2024

@pain law 

Have you tried Paypal?