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July 31, 2021
Question

I am receiving a stack trace system error report when trying to update my state unemployment insurance rate in payroll settings<Texas taxes. Does anyone have a solution?

  • July 31, 2021
  • 1 reply
  • 0 views
I have been receiving the error for over a month and have tried from both Windows and Apple operating systems. Thank you!

1 reply

July 31, 2021

Hello @adam_luton,

 

As much as I'd love to offer help and share how you can update your payroll account for SUI taxes, we've got a separate team who can better address this in no time. Thus, I'd recommend contacting our Payroll Care Team.

 

With their tools, one of our specialists can pull up the account we have on file and review your payroll account information. Also, share the steps needed to change your tax profile and get rid of the error message you receive. To do so:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter a few words describing your goal for today in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you wanted to connect with our dedicated team.

 

In addition, here's an article you can read to learn more about when are you able to connect with our support: Contact QuickBooks Products and Services Support.

 

Lastly, I've also included this reference helpful with the steps in changing the accounts used for your payroll transactions: Browse all Articles for your QuickBooks Product

 

I'd suggest getting back to this thread if you need assistance with your payroll account. I'm always here to back you up. Take care and stay safe!