I am the administrator and suddenly today I have a message "We're sorry! You don't have access rights to this data." I am trying to view sales and do tasks. Help!

Let me guide you to the appropriate support for the problem you're encountering when using QuickBooks Online, barb7891.

Currently, our product engineers are investigating an issue where master admins receive the error message "We're sorry! You don't have access rights to this data." While our team is diligently working to find a permanent resolution for this matter, I suggest contacting our Customer Care Team so they can add you to the list of affected users. This will ensure you receive an email notification once an update is available.

Here's a step-by-step guide on how to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

You can check out our support hours in this article: QuickBooks Online Support.

For future use, here's a guide on the different user roles and access permissions: User roles and access rights.

If you have any other concerns about user permissions in QuickBooks, feel free to come back to this thread. We're here to help you, barb7891.

Hi Barb7891:

This is not a fix, but it is a work-around that does work!

Check out my post at https://quickbooks.intuit.com/learn-support/en-us/account-management/unable-to-get-access-rights-in-my-sales-orders/00/1502136