Question

I am trying to connect my QB account to my Amazon account and when I try to connect, it asks me to enter a code, but I never get one? What should I do?

Forum|Forum|2 years ago
February 16, 2024
2 replies
0 views

I turned on two-factor identification on Amazon, but it still won't send me a code.

QuickBooks Self-Employed

I appreciate your reporting this issue to us, Phillip.

I'm here to help you sort this out so you can successfully connect your Amazon account with QuickBooks.

It could be that trusted sites are blocked, preventing you from receiving a code. You can add the *.intuit.com domain to your ad blocker's allowed list.

Also, double-check the following:

Make sure that you're typing in the correct phone number. In some cases, Intuit will tell you the number (or the last digits) of the phone number the verification code was sent.
Your phone can receive SMS. Sometimes, if you are roaming or in an area with poor reception, you may experience delays.
Your phone plan allows you to receive messages from short codes (5-digit numbers). Even if you can receive SMS from friends and family, your plan may not allow you to receive SMS from companies that use shortcodes to send you messages. To check if this is the case, contact your mobile operator support number and ask if your plan allows you to “Receive SMS from shortcodes”. If this functionality is disabled, ask your mobile carrier to turn it on to start receiving SMS.

In addition, check out this article for more guidance: Verify your Intuit Account with multi-factor authentication or two-step verification.

Moreover, you can browse this link to learn about importing the Amazon order information into QBSE: Amazon integration with QuickBooks Self-Employed.

Let me know if you need further assistance managing your account. I'll be sure to help.

P

phillip-alveymedAuthor

Thank you. I’ve tried all these things. Still no code comes.

L

LeizylM

Thanks for getting back to us with some updates, phillip- I know that this has been challenging for you.

Currently, our product team is investigating the issue of connecting your Amazon account to your QuickBooks. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved.

Here's how to reach them:

Go to Help (?) and select Contact Us.
Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
Enter “talk to a human”, then select Continue.
Choose which way you want to connect with us.

Have us call you - Get a call from a support expert.
Chat with us - Start a conversation with a support expert.

Furthermore, here's a guide about working with login verification: Verify your Intuit Account with multi-factor authentication or two-step verification,

We appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

J

JaiAsh

I found the answer. In order to connect, you have to use your Amazon business account. It doesn’t work for personal accounts which sucks. I always forget to sign into my business account when I buy on Amazon for my business.
anyway, here is the link to the help page. (copy paste)
https://www.amazon.com/gp/help/customer/display.html?nodeId=GFKG4ZN9Z84YPZUU

P

phillip-alveymedAuthor

Thank you - That is what is happening then - I only have a personal account, so I suppose this feature isn't for me. 🙂

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