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May 8, 2021
Question

I am trying to login to my quickbooks online and it is automatically logging me into my quickbooks payroll account instead

  • May 8, 2021
  • 1 reply
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1 reply

AlcaeusF
May 8, 2021

Welcome to the Community, @maryellenhelmkam.

 

QuickBooks Online (QBO) and QuickBooks Online Payroll (QBOP) uses the same URL (qbo.intuit.com). Just make sure to enter the correct credentials for your QBO account.

 

If the same thing happens, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) issue.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about signing into your QBO account, consider checking out this article: Sign in to your Intuit Online Payroll Enhanced/Full Service or QuickBooks Online Payroll account.

 

Don't hesitate to post again or leave a comment below if you have any additional concerns. I'll be here to help. Have a good one!