i am trying to update my contact phone number but it will not allow me to

Hello there, missnailz.

Updating your contact details will keep your account secure and up-to-date. Let me provide further details about this.

Right now, there's an ongoing issue about editing phone numbers in company settings. But before you contact our support to add your account to the list of affected users, you can open a supported browser's private window to update your phone number. This way, we can determine if your issue is browser related one. Let me guide you how.

1. Open a supported browser.
2. If you have an open Google Chrome browser, select the three dots icon located at the upper right corner of the screen.
3. If you're using other browsers, here are the different keyboard shortcuts to open a private window:
   • Mozilla Firefox: press Ctrl + Shift + P
   • Safari: press Command + Shift + N
4. Select New incognito window (Ctrl+Shift+N).
5. From there, log in to your QuickBooks Online account.

Once done, edit your contact information in the Accounts and Settings window. If it works, go back to your regular browser and clear its cache. The How do I clear my browser cache and temporary Internet files? article will outline the steps you need to take depending on the browser you're using.

You can also use other supported browsers in case updating your contact details in Google Chrome is unsuccessful.

If you're unable to edit after performing the steps above, I'd recommend contacting our QuickBooks Online Support Team to report your concern so you'll receive updates about the progress via email.

Please let me know if you have other concerns about updating your QuickBooks account. I'm always ready to help.