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January 30, 2021
Question

I am unable to access Taxes from the left hand menu. When I click on it just a blank screen shows.

  • January 30, 2021
  • 1 reply
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Original commenter did not share additional details

1 reply

January 30, 2021

Thanks for posting here today, @userslarrison4333.

 

Let's perform some basic troubleshooting steps to check if this is browser-related or not. Open QBO using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

 

Here's how:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

If you can access the Taxes tab, you can clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Additionally, you can browse for specific topics at this link here if you need help with other tasks in QBO.

 

Feel welcome to message me anytime if you still have questions or concerns with taxes. I'm more than willing to assist you further. Take care and have a wonderful day ahead.