I am unable to login to my account to make certain I cancelled my subscription because I am still being charged

Thank you for reaching the Community, amara1.

I'm here to provide assistance in logging in to your account.

We need to check first if your browser is compatible with QuickBooks Online. Clearing the cache and clearing browsing history can fix this as well. Here's how:

• Google Chrome: press Ctrl + Shift + N.
• Mozilla Firefox: press Ctrl + Shift + P.
• Internet Explorer: press Ctrl + Shift + P.
• Safari: press Command + Shift + N

This workaround can help you, click I forgot my user ID or Password link on the sign-in page. Then reset your password.

See reference on how to recover your account when you can't sign in. 

You can get back to us if you still have questions about your QuickBooks account. Have a nice day.