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October 4, 2022
Question

I am unable to see any of my linked accounts of transactions when I sign in on desktop vs the app. Any advice?

  • October 4, 2022
  • 1 reply
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1 reply

October 4, 2022

I can help you show the linked accounts to manage transactions, pickettdg.

 

Are you referring to logging in QBSE in a browser on a desktop? If so, let's ensure to use the correct account credentials in QuickBooks Self-Employed (QBSE). This may be why you're unable to see the linked account transactions.

If the account credentials are correct and the issue persists, I recommend performing the basic browser troubleshooting steps to isolate this. To begin with, let's access your account using a private or incognito window.

 

Here are some of the keyboard shortcuts that you can follow:

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you logged in successfully, see the linked accounts and manage your transactions now, I suggest clearing the browsing history of your regular web browser. This will empty previously-stored browsing data that might have caused the issue. Another thing you can try is to use other supported browsers.

 

Let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of a web-based QBSE. Below are the following:

 

Get back to me if you need help while navigating QBSE. I'll be around to assist you more. Stay safe and well!