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July 5, 2022
Question

I am unable to sign in the quickbooks account (in google chrome brower). The screen shows " User not found"

  • July 5, 2022
  • 1 reply
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1 reply

July 5, 2022

I can see the impact of this login issue on your business, @Khurram1010. Let's ensure you're able to sign in with ease as soon as possible.

 

Make sure you're on the right login page using the correct credentials for your QuickBooks Online company.

 

If you're still getting the same error message, I suggest performing some basic troubleshooting procedures to check if you're having a browser-related issue. Sometimes, historical data can cause this kind of problem.

 

Let's start by accessing your account using an incognito window. Refer to these shortcut keys to open it:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

If this works, then you'll have to clear your browser cache regularly. This will prevent unusual browser behavior in the future.

 

If not, I recommend using other support browsers.

 

Here are some helpful articles on how to handle login issues in QBO:

 

 

Loop me in for any additional concerns about this matter or QuickBooks. Just comment back on this conversation. Take the best care!