I applied a credit to a charge item for a vendor and I need to back that out? Are there step by step instructions on how to get that credit back to that I can apply it correctly to the account?
I have an account that has 4 open credits (due to overpayments) I went in to the "receive payments" for the account and picked their account and then I clicked on a line item of one of their charges that was greater than the credit and applied those credits via the "discounts and Credits" button. By applying the credits and putting in their payment their account should be 0.00 but it is not so i need step by step instructions on how to un-apply the credits.
