I believe I am being billed for an extra account, I keep getting message my free trial is up, now need to renew, but I didn't sign up for free trial, and I am also unable to access billing info, it says error that will be fixed but it is not

It isn't the kind of experience that we want you to come across, bobbielawa.

I'd recommend reaching out to our Phone Support team. This way, an agent can take a look at your account and verify your billing.

You can contact them by clicking the ? Help button and then follow the on-screen instructions to contact us.

Also, if you want to update your billing details, you can check this reference: Update your billing and subscription info in QuickBooks Self-Employed.

I'll be around if ever you need help. Keep safe!