I can’t access my subscription on my new phone with the same login info. They’re both iPhones. Is anyone else having this problem?

Hi there, jeffdarebel4-gma.

Thank you for visiting the QuickBooks Community. For now, we didn't receive any issues about being unable to access QuickBooks subscription from other users. With this, I'll share troubleshooting details to ensure you're able to log in to your account.

When the application is not fully functional, I recommend resetting the app to refresh its connection. The store data on the app can be the reason behind the hurdle that you've experienced. Before that, you'll have to ensure your mobile operating system and QuickBooks Self Employed App is up to date to get this working.

Here's how to reset:

1. Click Help on the navigation bar at the top.
2. Select on Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If the problem continues to occur, I recommend uninstalling and reinstalling the application to reload the data. In addition to that, you can always check out this link for more troubleshooting actions when you've encountered issues while using the app: QuickBooks App for Windows and Mac: General support.

If the problem persists, I suggest using a web browser from your new phone in the meantime as a workaround.

Please refer to this article to see a table list that contains different features that are supported on mobile devices: Compare mobile app features.

Let me know how it goes by leaving a reply below. I'm here to help you further with any QuickBooks concern. Take care!