Skip to main content
B
brian-gale-guida
September 29, 2024
Question

I can't connect my account. Quickbooks won't let me select my account.

  • September 29, 2024
  • 1 reply
  • 0 views
Quickbooks displays our  Live Oak Business Savings account, but won't let me select it.

    1 reply

    kabel1657
    kabel1657
    September 30, 2024

    Hello @brian-gale-guida,

     

    It sounds like QuickBooks might be having trouble syncing with your Live Oak Business Savings account. Try disconnecting and reconnecting the account under “Banking” to refresh the connection. Also, make sure your QuickBooks version is up to date, and check if any pop-up blockers are preventing the selection. If the issue persists, reach out to Live Oak’s support to see if there are any restrictions on their end.

     

    P.S.: I’m a QuickBooks ProAdvisor with 7+ years of experience. Need help with QuickBooks Bookkeeping?

     

    Google my username to see my proven track record!

    M
    MelroseV
    September 30, 2024

    Let me help you perform some troubleshooting steps so you can connect your bank account to QuickBooks Online (QBO), brian.

     

    Before proceeding, can you provide more details when you attempted to connect with your bank? Is there any error message you encounter? This information will help us identify the issue and provide you with an accurate solution.

     

    In the meantime, I recommend reaching out to Live Oak Bank to check for any issues or updates. If there are none, connect your bank again using a private window to determine if it's browser-related concerns. Here are the keyboard shortcuts:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

     

    If this resolves the problem, switch back to your default browser and clear the cache to refresh the page. Alternatively, you can utilize other supported browsers to optimize your QuickBooks experience.


    For future reference, you can check this article if you want to organize the transactions from your bank account efficiently: Categorize online bank transactions in QuickBooks Online.

    I encourage you to comment below if you have any more questions or need additional assistance with your financial transactions or any other inquiries in QBO. I am here to support you at every step.

    Terms & ConditionsAccessibility statement