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March 6, 2024
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I can't edit products and services. It doesn't even list them. On mobile app. ?

  • March 6, 2024
  • 1 reply
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Best answer by JorgetteG

Thank you for reaching out to the Community, @bggtrucking, I want to make sure this matter gets addressed right away.

 

Could you please let me know if you are encountering any specific error while attempting to edit your products and services using your QuickBooks Online mobile app? Any details you provide will be helpful in identifying the root cause of the issue.

 

If you are the primary admin or a standard user that can add or modify products and services, you should be able to click the Add or Edit an item button and it should appear on your item list.

 

In the meantime, we can verify if it is a mobile app-related issue.

 

To start with, let's refresh your data to see the latest available information in your QuickBooks Online app to resolve this unexpected behavior.

 

Here's how:

 

iOS

 

  1. Go to Settings, then tap General.
  2. Click iPhone Storage, then tap the QuickBooks Online app.
  3. Select Offload App.

 

This will free up the storage without deleting your app's documents and data.

 

Android

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Click YES to confirm.

 

You can uninstall and reinstall the Online mobile application if the problem continues. Otherwise, you can add or change product and service item types in QuickBooks Online using other supported browsers.
 

Nevertheless, you can compare mobile app features and see QuickBooks Online access for mobile devices.

 

To make sure issue is fixed for you, I would like to know how you get on after attempting the steps. Kindly respond to this post, and I will get in touch with you. 

1 reply

JorgetteGAnswer
March 6, 2024

Thank you for reaching out to the Community, @bggtrucking, I want to make sure this matter gets addressed right away.

 

Could you please let me know if you are encountering any specific error while attempting to edit your products and services using your QuickBooks Online mobile app? Any details you provide will be helpful in identifying the root cause of the issue.

 

If you are the primary admin or a standard user that can add or modify products and services, you should be able to click the Add or Edit an item button and it should appear on your item list.

 

In the meantime, we can verify if it is a mobile app-related issue.

 

To start with, let's refresh your data to see the latest available information in your QuickBooks Online app to resolve this unexpected behavior.

 

Here's how:

 

iOS

 

  1. Go to Settings, then tap General.
  2. Click iPhone Storage, then tap the QuickBooks Online app.
  3. Select Offload App.

 

This will free up the storage without deleting your app's documents and data.

 

Android

 

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Select Settings, then Refresh Data.
  3. Click YES to confirm.

 

You can uninstall and reinstall the Online mobile application if the problem continues. Otherwise, you can add or change product and service item types in QuickBooks Online using other supported browsers.
 

Nevertheless, you can compare mobile app features and see QuickBooks Online access for mobile devices.

 

To make sure issue is fixed for you, I would like to know how you get on after attempting the steps. Kindly respond to this post, and I will get in touch with you.