I can't get my Amazon personal account to link to my Quickbooks Self Employed account via labs. It used to work but no longer will connect. Is this a problem for anyone?

Hello there, pkworldwide. Let me provide troubleshooting steps for you to successfully log in to your Amazon account in QuickBooks Labs.

Let's make sure your credentials are working. First, log in to the Amazon website using a supported browser or incognito window. You can also reach out to Amazon support if you still face some challenges logging in to your account.

When you've ensured that you're account is working, we can proceed with some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. To begin, log in to your QuickBooks Self-Employed account using an incognito window. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same challenges.

If the issue persists, I recommend contacting our support team. This way, they can pull up and review your account in a secure environment.

Here's how:

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

In addition, you can check out this article to learn more about how you can import the Amazon order information into QBSE: Amazon integration with QuickBooks Self-Employed.

If you have any further questions about managing your access in QuickBooks Self-Employed. We're always here to help.