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mohammed alahmadi
January 2, 2021
Question

i can't login to my aacount

  • January 2, 2021
  • 1 reply
  • 0 views

hi

i have two account one it's paid account (new) and the other not paid in trail time

 

so when i want to login to my paid account this message appear to me (We have received your request and will process your sign-up shortly. Thank you for your patience.

)

but on not paid account everything it's ok!

the problem appear to me after i paid directly.

 

any help, thanks alot

1 reply

RenjolynC
RenjolynC
January 2, 2021

Thanks for posting here in the Community, mohammed alahmadi.

 

I'll help you fix the error. When data are piled-up in your browser and not cleared regularly, it can cause unexpected behavior with frequently visited sites such as QuickBooks Online. What we can do is perform some troubleshooting steps to rule out any browser-related problems.

 

Let's try to sign in using the incognito or private browser. This mode will not save any browsing history and prevent errors. You can use the keyboard shortcuts below: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

Try to log in to your paid subscription.If it's successful, we can go back to your regular browser and clear its cache. Deleting cache helps troubleshoot and refresh the browser settings. Please restart your browser afterwards.

 

You can also use a different supported browser.

 

If you're getting the same result, I recommend contacting our Customer Care Team. They can pull up your account and investigate the error further.

 

Here are the steps:

 

  1. Go to the Help menu, and select Talk to a human.
  2. Choose Talk to a human again. 
  3. Proceed with I still need a human.
  4. Click the Contact us link.
  5. Select either Start messaging or Get a call.

If you need help with other task in QuickBooks Online, you can browse our articles here.

 

You can always get back to me if you have more questions about your QuickBooks Online account. I'd be glad to help you out again. Take care!

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