Skip to main content
May 10, 2021
Question

I can't pull reports beyond 2013. When I go to next it does not click

  • May 10, 2021
  • 1 reply
  • 0 views
Why can't I print or pull up reports from 2019

1 reply

May 11, 2021

Hello, Lisa. 

 

I have a solution to help you fix the reports so you can pull up or print them. 

 

A cache-related issue might be preventing you from pulling up the reports. You can fix this by using an incognito window first, then clearing the browser's cache. Use these shortcut keys to access the window:

 

  • Google Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari (new versions): Command + Shift + N

 

From there, log in to your QuickBooks account then pull up or print a report. When you can click Next or if you're able to print or pull it up, go back to the regular browser and clear the cache. This removes the data that's causing the issue. 

 

Close your browser (and any other instances) to let it use the new webpage cache data. Alternatively, you can use another supported and updated browser.

 

After resolving the issue, you can work on other areas in QuickBooks Online. If you need help taking care of your books, we have articles available for you to browse

 

If you have more questions with your reports, please let me know the details. I'll help in anyway I can so you can get back to your work. Add other concerns to your reply if you have any.