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February 15, 2022
Question

I can't see any info on my app, no clients sales or anything

  • February 15, 2022
  • 1 reply
  • 0 views
Is there a number i can call?

1 reply

JenoP
February 15, 2022

Let's make sure that you're able to see your data when using the app, dallos.services.

 

Can you also tell us if you're having the same issue when logging in to your account on the web version? 

 

If you're only getting it in the mobile app, make sure you're using the same credentials you used when signing in on a web browser. You can also click the "I forgot my User ID or password" link in the app.

 

Then, follow the instructions on the email to reset your password. You can also refresh your data in the mobile app if you're already using the correct login details. Here's how:

 

iOS

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
    Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  3. Tap Refresh to confirm.

 

Android

 

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

 

Aside from that, you can also restart your device and log back in. Then, check if you can now see any data. 

 

With regards to the contact details of our phone support team, go to this article and scroll-down to the last part: QuickBooks Online Support

 

Check out this article for additional references when using the app: Compare Mobile App Features.

 

Feel free to send more questions in the Community if you need more guidance when working in QBO. We'll jump right back to help you always.