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May 3, 2024
Question

I can't view the attachments any longer in the QB app. I can see it, but it is tiny. I can't click on it to enlarge it, to text or email it, nothing. Any help?

  • May 3, 2024
  • 1 reply
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1 reply

May 3, 2024

I can see a duplicate post for this exact query you posted. My colleague, AnneMariee, has already answered a similar question you've posted. You can view her answer through this thread: Cannot view the attachment in the app.

 

If you've already performed the steps she provided, and still having the same issue, I recommend contacting our Customer Care team. You can follow the steps provided by MJoy_D, on the same thread.

 

Don't hesitate to keep in touch if you need anything else about viewing attachments in QuickBooks Online. As always, the Community is always here to attend to your concerns.

bexmgAuthor
May 3, 2024

Ethel,

 

Thank you but I did the steps to contact customer care, but it brought me back here to the forum.  That's why I posted my problem again.

AlverMarkT
May 4, 2024

I appreciate you for returning to this thread, @bexmg

 

Let me refer you to my colleague's response since your concern needs live assistance for a thorough investigation of why you can't enlarge the attachment selected in the QuickBooks Online (QBO) app. You can click this link to see my colleague's response: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-cannot-view-attachment-in-app/01/1436170#M83295

 

Keep us posted if you have further updates on your concern about viewing attachments in the QBO app. We'll do our best to assist.