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March 31, 2021
Question

I cancel my subscription but still getting charged? How can I speak with someone?

  • March 31, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

April 1, 2021

Hi there, @etaguba.

 

I want to make sure this charge gets checked, and I'd like to redirect you to the best support group available to get this reviewed.

 

Since we want to ensure your account is secured, I'd suggest reaching out to our QuickBooks Support Team. They have the tools that can check your account in a secure environment and verify what the charges are. Here's how to reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

 

Just in case you want to resubscribe your subscription, feel free to check out this article for more guidance: How to resubscribe or reactivate QuickBooks Online.

 

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help. Have a wonderful day!