I canceled my subscription per out rep. and i was advised id see a refund withing 5-7 days. On day 20 and still not refund

Hello, adrian-adcllc-bi. 

Thank you for reaching out to the Community. Since Community is a public space and we're unable to pull up your account. I suggest reaching out to our customer support team. They have the tools to pull up your account and check the status of your refund.  

To contact our support, here's how:  

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.  

With the current global pandemic of Coronavirus, we have limited staffing. Please check out our support hours availability.        

Let me know if you have other concerns or questions. I'm always around to help. Stay safe!