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A
abdomunla
March 4, 2023
Question

i cannot customize the invoice form

  • March 4, 2023
  • 1 reply
  • 0 views

Dear 

I open a new company in my current user but he new company in QBO I cannot change or edit the invoice template once I click the button for edit it shows nothing only a blank page 

i have tried the same in my current company it works but in the new company even I changed the browser all the same 

please i need help with this 

 

thank 

1 reply

R
ReymondO
March 4, 2023

Thanks for sharing your concern and the troubleshooting steps you've made in QuickBooks Community, @abdomunla. 

 

Let me share additional steps to help rectify the issue and customize your sales forms.

 

There are times when too much cache build-up in a browser can cause unexpected behavior with the product. This can be the reason why you're getting a blank page when editing the template.

 

Let's try accessing your QBO account in a private or incognito window. This will help us check if the issue is cache-related and fix it. Simply press the following shortcut keys to access this mode:
 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Firefox & Microsoft Edge
  • Command + Shift + N for Safari

 

Once you're in, customize again your invoice template. If you're able to connect without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. 

 

Just in case, I'll add this article for future reference: Import custom form styles for invoices or estimates.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'm always here to help. Have an amazing rest of the day!

A
abdomunlaAuthor
March 4, 2023

Thanks for Mr, ReymondO 

but still same issue 

really i don't know what its happen first time really since 6 years of using QBO i faced like this issue 

 

 

 

 

Angelyn_T
Angelyn_T
March 4, 2023

Hi, @Karen11. I appreciate you trying some troubleshooting steps to isolate this behavior. I understand that this is a strange experience for you while working with your invoice template. Let me share some information about this issue.

 

I want you to know that getting a blank/white page when modifying invoice templates from the Custom Form Styles window was been reported to our engineering department. Rest assured they're working nonstop to identify the cause of this error and provide you with a timely solution. While waiting for a fix, I suggest contacting support so they'll be alerted about your experience. From there, they can also link your name to this investigation (INV-84468) and automatically receive email notification of the latest updates.

 

To contact support:

 

  1. Go to the Help menu.
  2. Click on Contact Us from the Search tab.
  3. Enter your concern.
  4. Choose a way to connect with a live representative.

 

For your convenience, review the support hours from this link: QuickBooks Online Support.

 

Once your templates are ready, you can now start tracking and sending your transactions.

 

Please feel free to mention my name in the comment section below if you have follow-up questions about your forms. I'm always here to help. Have a good one!

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