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H
hsibyle
April 1, 2020
Question

I cannot get QuickBooks Plus to take my $70.00 payment. I was told the account was open.

  • April 1, 2020
  • 1 reply
  • 0 views
Credit Card account but I could also use check, but I cannot get pencil to work. The instructions say update your card. I deleted it and put it in again.

1 reply

KlentB
KlentB
April 1, 2020

I've conducted a thorough research here and found out that we have an open investigation about this issue, misha2811.

 

I've also asked our product development team to look into this issue. Rest assured, they're prioritizing and working hard to get this fixed. For now, I encourage you to give us a short call so that we can directly add your contact information to our notification list. Please have our technical support link your case number to INV-42853. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.

 

Here's how to get in touch with us:  

 

  1. Click the Help icon.
  2. Select Contact Us.
  3. Enter "Unable to update my credit card information" in the description.
  4. Hit the Let's talk button.
  5. Select Start a chat or Get a callback.

Please check out our support hours below and contact us at a time convenient to you:

 

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

I've included an article that will guide you in updating your credit card information for your QuickBooks Online subscription.

 

As always, you can reach back to me if you have any other questions and concerns about billing and subscriptions. Stay safe and healthy.

H
hsibyleAuthor
April 4, 2020

Thank you for your reply. It might be helpful for your research team to know that our intentions were to close the credit account and have the payment come out of our banking account. Neither payment method worked. I was very relieved when the payment was paid.

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