I cant see a company which was created by another individual and shared with me in QBO

I know this has impacted your workflow, and I want to make sure this is looked into, @perry-rayhillinc,

Have you tried printing the account in another browser or a private window? Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because the regular browser will constantly overwrite itself and will remove history unless done manually.

The incognito mode will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Clearing the cache can also help resolve browser issues in QBO.

If you already tried this, and still getting the same problem, I recommend getting in touch with our Support Team. They can help report this to our engineers who can help with program bugs and other technical concerns. They can also check your previous contacts with us and provide some updates about the case ID submitted.

Regarding our support, we have made changes to our operation hours and our contact options. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays.

Follow these steps to contact our support:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Kindly post here again for an update on what happens after trying out the steps. I'll be right here to help you. Have a good one!