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arianne-kcngroup
March 5, 2022
Question

I changed my contact email but communications keep going to the old email address. How do I get that to update?

  • March 5, 2022
  • 8 replies
  • 0 views
Original commenter did not share additional details

    8 replies

    ShiellaGraceA
    March 5, 2022

    Welcome to Community, @arianne-kcngroup.

     

    I can guide you in updating your email address in QuickBooks. You'll want to update your Intuit Account Manager. This is the info we used to communicate with your QuickBooks account.

     

    Here's the link: Intuit Account.

     

    Once you're logged in, hover towards the Sign in & security tab and then Email address. 

     

     

     

     

     

     

    For details, check out this guide: Reset or change your login information for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed.

     

    Additionally, here's a link that'll help you manage your account: Your QuickBooks account.

     

    Reach out to me again if you have other questions or concerns with your subscription. I'll be around for you. Take care and have a nice day ahead.

    arianne-kcngroupAuthor
    March 5, 2022

    Yep, I already did all that.  I followed the exact steps you detailed.

    Twice, just to make sure it saved.  But it is still sending emails to my old email address.

      DivinaMercy_N
      DivinaMercy_N
      March 5, 2022

      Thanks for the update, @arianne-kcngroup. I'm here to provide additional steps to ensure you'll be able to receive communications on your new email address.

       

      Let's first verify if your email address is already updated in the system. This is to check if the changes you made were saved or not. Let me guide you how:

      1. Head to the Intuit Account Manager log-in page. Then, enter your User ID and password for QuickBooks Online (QBO).
      2. Next, select the Sign in & security tab.
      3. From there, check the Email Address section if this shows your new email address.
      4. Make your changes if needed.

       

      Visit this link for your reference in managing your contact information for your QBO account: Change your QuickBooks user ID, email address, and password.

       

      If you see that the email address is already updated and you still receive communications on the old email, I'd suggest reaching out to our Customer Care team. This way, they can further investigate the root cause of the issue. Refer to these steps to contact them:

      1. In your QBO account, select the Help button.
      2. Then, go to the Assistant tab.
      3. From there, enter a brief description of your concern. Example: Changed the contact email but communications keep going to the old email address.
      4. Next, type Talk to a human.
      5. Then, choose either Start a chat or Get a callback.

       

      To get assisted immediately, please check our support hour's page.

       

      Just in case you'll also need to update your business information, you can use this article as your guide: Change your business name, contact info, or EIN in QuickBooks Online.

       

      Don't hesitate to post your comment below if you have any other concerns about updating your email address. I'd be right here to help. Have a great week ahead.

      Picea
      September 26, 2024

      I asked Customer Service about this issue and they helped me fix it. I do not know why they won't offer this simple fix in the forum, but here's what they told me:

      Log into: https://merchantcenter.intuit.com/

      Go to Contact info

      Update your email address.

       

      Best of luck

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