I changed my phone number and my old number is set for two-factor authentication. I've updated my profile but verification still is being sent to my old number. Help!

Hi there, Rocky. 

I apologize for the inconvenience you are experiencing with the two-factor authentication verification in QuickBooks Online. I understand that you have updated your profile with your new phone number but are still receiving verification codes on your old number. I would be happy to assist you in resolving this matter.
 

When you update your phone number in QuickBooks Online, it typically takes time for the system to update and sync the changes fully. You may still receive verification codes on your old phone number during this transition period at least less than 24 hours. However, let's ensure you follow the correct steps to update your phone number in QuickBooks Online. Here's how: 
 

1. Go to this link: accounts.intuit.com.
2. Enter your QuickBooks Online credentials.
3. Click the Sign in & security menu, then choose Phone.
4. Press Change next to your phone number.
5. Select your country and enter the new number.
6. Enter the QuickBooks Online password, then Save.
7. Select how you want to confirm your contact information by selecting Text message or Voice call, then choose Continue.
8. Confirm by entering the code, then tap Done.

I encourage reading this article to learn more about how two-step verification and multi-factor authentication work: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

However, if the issue persists, I recommend reaching out to our QuickBooks Online Support team. They have the necessary tools and resources to investigate the issue further and provide a solution tailored to your situation.

1. 1. Sign in to your QuickBooks Online company. Then click Help (?).
   2. Click Talk to a human.
   3. Enter your concern.
   4. Tap Contact Us.
   5. Choose a way to connect with us: Start a chat or Get a callback.

Also, I've attached these articles in case you want to update your business information in QBO in the future. 

• Change your business name, contact info, or EIN
• Update business and account information

I understand that this situation can be frustrating, but I assure you that our team is committed to resolving this issue promptly. We appreciate your patience and understanding as we work to update your phone number successfully. Thank you for choosing QuickBooks Online. Have a great day!