I did all the steps indicated to obtain the account information. I use it in "I forgot my password" but didn't work. What else I can do to have access to the program?

Hi there, rivasi09.

Aside from resetting the Admin password, you can also use the Automated Password Removal Tool.

Here's how:

1. Download the Automated password tool for QuickBooks Desktop. Use this to reset your QuickBooks Admin password in any version of QuickBooks Desktop for Windows.
2. Enter all the required account information. 
3. Accept the license agreement. The Automated Password Reset tool will auto download. If it asks you to Run or Save the file, choose Save and save it to your Desktop.
4. Run the tool and then enter the token number received via email.
5. Select the same QuickBooks version from the drop-down list.
6. Select Browse for Company File, then choose the company file you want to reset the password for.
7. Make sure to enter the correct Company File Admin User Name (if it's different from the name "Admin").
8. Enter your new password and confirm it. Create a temporary password only as QuickBooks will ask you to change the password again when you open the company file.
9. Select Reset Password to complete the process.

Keep us posted if you still need with this. The Community is always here to make sure everything is sorted out.