I don’t see categories on my mobile app for transactions

Welcome to the Community, dwzelen.

Since you're unable to see categories while using your QuickBooks mobile app, I'd initially recommend refreshing the app's data to see your latest available information.

Here's how to refresh data on Android devices:
 

1. Go to Menu (☰), then More Options (⋮).
2. Tap Settings.
3. Hit Refresh Data.
4. Select YES to confirm.

Here's how to refresh data on iOS devices:
 

1. From the homescreen of your device, go to Settings, then General.
2. Tap iPhone Storage.
3. Hit QuickBooks Online.
4. Select Offload App.

If you're still not seeing categories in the mobile app after refreshing your data, you'll want to try uninstalling and reinstalling it. Steps for uninstalling applications can differ between Android and iOS devices. You can check Android or Apple's website for detailed information on how to uninstall apps.

In the event you continue being unable to see categories you've created in your mobile app after completing the troubleshooting processes above, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

Please feel welcome to send a reply if there's any additional questions. Have a lovely Thursday!