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scottstagg6-gmai
Aug 28, 2020 8:43 PM UTC
Question

I forgot my username how can i get into a quickbooks file

Original commenter did not share additional details

7 replies

BigRedConsulting
BigRedConsulting
Aug 28, 2020 8:45 PM UTC

Have the Admin user (or anyone else, really) log in to the file and then tell you what it is from the user list.

    Roxanne23
    Apr 11, 2023 8:18 PM UTC

    forgot user name 

    never had to enter it before I upgraded

    I am the only user

    LieraMarie_A
    LieraMarie_A
    Apr 11, 2023 9:39 PM UTC

    Hi there, @Roxanne23.

     

    The default user when a new QuickBooks Desktop file is created is the Admin. Try typing "Admin" in the username field. If you haven't entered password previously, leave it blank.

     

    If this doesn't work, I recommend reaching out to our Customer Care Support team for further assistance in recovering your username.

     

    Here's how:

     

    1. Select QuickBooks Desktop Help from the Help menu.
    2. Click Contact Us.
    3. Type in a short description of your concern, then Continue.
    4. Choose a way to connect with support.

     

    For more details about our support availability, refer to this article: Contact Support. 

     

    Additionally, this article instructs you on how to add, modify, and resolve user login and restriction issues: QuickBooks Desktop Users and Restrictions.

     

    Get back to this thread if you have other concerns with accessing your company file. We'd be happy to help you some more.

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